Return & Refund Policy
RETURN & REFUND POLICY
Last Updated: September 1 2026
At ZYVORA, we want our customers to have a satisfactory shopping experience.
Please read this policy before requesting a return or refund.
1. ELIGIBILITY
A return may be considered when:
• The wrong product was delivered
• The product arrived damaged or defective
• The product is significantly different from the product ordered
Return eligibility may depend on the product category and condition.
2. TIME LIMIT
Customers should contact ZYVORA as soon as possible after receiving the order if there is a problem.
Any specific return timeframe communicated on the product page, checkout or order confirmation will apply to that order.
3. PRODUCT CONDITION
For eligible returns, the product should generally be:
• Unused
• In its original condition
• Returned with original packaging where applicable
• Returned with included accessories and components
Products that have been used, damaged by the customer, modified or returned incomplete may not qualify for a return.
4. NON-RETURNABLE ITEMS
Certain products may not be eligible for return because of hygiene, safety, customization or other legitimate reasons.
Any product-specific return restriction will be displayed on the relevant product page where applicable.
5. HOW TO REQUEST A RETURN
To request a return, contact ZYVORA through our Contact Us page or the customer support method provided on the website.
Please provide:
• Order number
• Customer name
• Contact number
• Product name
• Reason for return
• Clear photographs or video where relevant
6. RETURN APPROVAL
ZYVORA may review the request and supporting evidence before approving a return.
Do not send a product back without receiving return instructions from ZYVORA.
7. REFUNDS
If a refund is approved, the refund method and processing time may depend on the original payment method and applicable circumstances.
For Cash on Delivery orders, ZYVORA may require additional information to process an approved refund.
8. SHIPPING COSTS FOR RETURNS
If the return is caused by an incorrect product, verified damage or confirmed defect, ZYVORA may cover reasonable return delivery costs according to the circumstances.
For other approved returns, return shipping costs may be the customer's responsibility.
9. EXCHANGES
Where available, ZYVORA may offer an exchange instead of a refund.
Exchange availability depends on product availability.
10. DAMAGED OR DEFECTIVE PRODUCTS
Customers should report damaged or defective products as soon as possible after delivery.
Photographs or video may be requested to verify the issue.
11. REFUND EXCLUSIONS
A refund may be refused where the product:
• Has been damaged through customer misuse
• Has been intentionally damaged
• Is returned without required components
• Does not match the original order
• Is outside the applicable return period
• Is otherwise excluded under the product-specific policy
12. CONTACT
For return or refund assistance, please contact ZYVORA through our Contact Us page.
We will review each eligible request fairly and according to our applicable policies.
Last Updated: September 1 2026
At ZYVORA, we want our customers to have a satisfactory shopping experience.
Please read this policy before requesting a return or refund.
1. ELIGIBILITY
A return may be considered when:
• The wrong product was delivered
• The product arrived damaged or defective
• The product is significantly different from the product ordered
Return eligibility may depend on the product category and condition.
2. TIME LIMIT
Customers should contact ZYVORA as soon as possible after receiving the order if there is a problem.
Any specific return timeframe communicated on the product page, checkout or order confirmation will apply to that order.
3. PRODUCT CONDITION
For eligible returns, the product should generally be:
• Unused
• In its original condition
• Returned with original packaging where applicable
• Returned with included accessories and components
Products that have been used, damaged by the customer, modified or returned incomplete may not qualify for a return.
4. NON-RETURNABLE ITEMS
Certain products may not be eligible for return because of hygiene, safety, customization or other legitimate reasons.
Any product-specific return restriction will be displayed on the relevant product page where applicable.
5. HOW TO REQUEST A RETURN
To request a return, contact ZYVORA through our Contact Us page or the customer support method provided on the website.
Please provide:
• Order number
• Customer name
• Contact number
• Product name
• Reason for return
• Clear photographs or video where relevant
6. RETURN APPROVAL
ZYVORA may review the request and supporting evidence before approving a return.
Do not send a product back without receiving return instructions from ZYVORA.
7. REFUNDS
If a refund is approved, the refund method and processing time may depend on the original payment method and applicable circumstances.
For Cash on Delivery orders, ZYVORA may require additional information to process an approved refund.
8. SHIPPING COSTS FOR RETURNS
If the return is caused by an incorrect product, verified damage or confirmed defect, ZYVORA may cover reasonable return delivery costs according to the circumstances.
For other approved returns, return shipping costs may be the customer's responsibility.
9. EXCHANGES
Where available, ZYVORA may offer an exchange instead of a refund.
Exchange availability depends on product availability.
10. DAMAGED OR DEFECTIVE PRODUCTS
Customers should report damaged or defective products as soon as possible after delivery.
Photographs or video may be requested to verify the issue.
11. REFUND EXCLUSIONS
A refund may be refused where the product:
• Has been damaged through customer misuse
• Has been intentionally damaged
• Is returned without required components
• Does not match the original order
• Is outside the applicable return period
• Is otherwise excluded under the product-specific policy
12. CONTACT
For return or refund assistance, please contact ZYVORA through our Contact Us page.
We will review each eligible request fairly and according to our applicable policies.